Technical Support Specialist

Zagreb, Croatia


 Oradian
More than half the adult population does not have access to financial services. At Oradian we are passionate about financial inclusion. We take a unique approach, focusing on enterprise solution designed for financial institutions who deliver financial services across SE Asia and Africa. The Financial Times ranked Oradian #112 in the FT1000 fastest growing companies in Europe and according to the recent report by #i5invest, Oradian is among the top 20 European startups with a realistic chance to reach the $1B+️ valuation within the next 24 months.


Oradian provides a cloud-based core banking platform that is used by over 10m people globally. Flexible and extendable, we support our 50+ institutional customers across 13 countries today and into the future. We help our customers scale in any environment, to think bigger and go further. Our mission is to boost financial inclusion by enabling financial institutions to grow and serve more clients. Our vision is a world where all financial institutions have the tools they need to serve their communities, provide access to financial services and reach more customers. With Oradian, as their trusted core banking
provider, our customers have a tangible positive impact at scale on their communities.
We are looking for individuals who thrive on finding innovative solutions to the toughest challenges, love to get their hands dirty, and can teach us something new. Oradian is a fast-paced working environment in which everyone plays a role in communicating and contributing to our goal of economic empowerment and access to financial services. We love what we do. A positive attitude and passion for our mission are essentials for our team!

The Position

We are looking for Technical Support Specialist. This is a customer facing role, part of our Customer Success team that provides ongoing support for Oradian platform to banks, microfinance institutions, financing companies, digital lenders and start-ups.

You will be one of the essential players in scaling our global efforts and providing best-in-class service to an expanding number of customers.


Responsibilities 

  • You will collect customer’s business needs and requirements and translate them into platform setup, configurations and clear set of steps that customer needs to execute.
  • Responsible for collecting and analysing customer reported issues and work with our Product and Engineering team for effective resolution.
  • Share your knowledge and educate our customers on existing and new functionalities of our platform to drive successful adoption
  • Manage an open case load while being responsive to new customer inquiries
  • You will need to communicate clearly to both technical and non-technical people
  • Play a vital role in increasing overall customer satisfaction and work closely with CSMs, Product management and Engineering team


Requirements 

  • You have minimum of 3 years working with banking/lending/ deposit solutions in the Banking, Financial or Fintech industry
  • Fluent in English with great communication skills with a customer centric approach
  • Strong analytical skills with a consultative approach to customers
  • Excellent Excel knowledge
  • Thriving on complex problems and seeing them to resolution (Research, diagnose, troubleshoot, and identify potential solutions or workarounds to resolve an issue)
  • Prior Customer Service/Support experience
  • Prior experience with Zendesk and JIRA is a plus
  • Remote work experience across cultures and geographies
  • Good understanding of accounting best practices

Location & Time Zone: Europe or Asia, Remote

What We Can Offer

  • friendly working environment – everybody is ready to help and share, big egos or arrogant individuals are not allowed here
  • you will become a member of a team, enhancing your project and time management skills, you will polish your spoken and written communication in English, and last but not the least – you will witness and contribute to a successful globally-applied SaaS business model
  • we are truly open and cosmopolitan organisation – you will get to know people from all around the world

Oradian thrives to keep and promote an inclusive and diverse environment. So we can properly review your application please do check if: your information entered is in English and your email is correctly added. We aim to get back to all Candidates as soon as possible. Thank you!

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