Senior Account Executive

Makati City, Philippines


We are looking for a Senior Account Executive to drive our customer adoption of Oradian's products and services.

You will be responsible for the overall relationship, growth, and satisfaction of more than  20 accounts.
You will work on revenue expansion opportunities by growing your accounts (up-sell) and our added value services usage (x-sell).

Applicants must have a good understanding of SaaS businesses and previous work experience in business and technology-wise complex environments, preferably in the financial services industry.

The successful candidate will be based in Manila and will travel 30% of their time throughout the Philippines and Southeast Asia to manage the relationship with customers.


Responsibilities

  • Managing overall customer relationship
  • Increase customer revenue retention and uncover revenue expansion opportunities
  • Taking ownership of customers issues and following problems through to resolution
  • Improving customer experience, create engaged customers and facilitate organic growth
  • Negotiate contracts and close agreements by growing your accounts (up-sell) and our added value services usage (x-sell)
  • Demonstrating new features and improvements to customers, emphasizing how they can help the company reach its productivity or goals
  • Serving as a liaison between a customer and an organization's operational/internal teams
  • Ensuring that customers feedback, challenges, and successes are shared across relevant teams internally
  • Get customer feedback and suggest ways to increase customer engagement
  • Analyse statistics and compile accurate reports


Qualification and Experience

  • Proven work experience as a Senior Account Executive, minimum of 5 years’ overall work experience
  • Extensive client-facing experience and an ability to handle complex customer needs
  • Experience with Software as a Service (SaaS) products and associated business and pricing models
  • Experience working with big volume deals
  • Emerging markets experience is nice to have
  • Ability to work well under pressure and prioritize assignments
  • Ability to express complex topics clearly
  • Ability to explain the value of the product
  • Excellent analytical and presentation skills
  • Candidate must possess demonstrated decision making, problem-solving, and negotiating skills
  • Proficient in English, the local language is nice to have


We offer

  • Regular training and opportunity to grow with the company’s fast expansion
  • Competitive remuneration package
  • Challenging tasks with lots of responsibility and freedom to excel
  • The contribution to the Sustainable Development Goals
  • Fast learning environment within a team of passionate, talented and international team
  • The opportunity to drive transformation in one of the fastest-growing industries


About Oradian

Oradian is a fin-tech company serving financial institutions in emerging markets. Oradian offers a core banking platform which is delivered as Software as a Service, allowing financial institutions to easily digitise their products and operations in order to scale efficiently. Our global community is made up of over 80 financial institutions in 12 countries serving several million end-clients.

Oradian is a dedicated team of experts and practitioners, from a unique combination of industries: fin-tech, banking, financial inclusion, and technology, who have joined together to deliver best practice and technology solutions to support financial inclusion.


We thank all those who submit applications for this role. Please note that only those candidates who meet the required experience and qualifications will be contacted directly. All of our applicants will be provided with equal opportunities regardless of their age, sex, race, disability, sexual orientation, culture or any other non-work related personal characteristic. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.


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