Implementation Specialist (m/f)

Makati City, Philippines


We’re looking for an Implementation Specialist to manage implementation of our cloud-based toolset, Instafin and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.

As Oradian is poised to grow its customer base exponentially every year, the Implementation Specialist will need the experience and enthusiasm necessary to confront the challenges in a highly dynamic and growing team. Additionally, this position will assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs.

The Implementation Specialist will be based in Manila and will travel 50-75% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.

Responsibilities

Initiate Implementations

  • Plan implementations with customers and the Implementation Team
  • Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
  • Conduct user and management training on our core banking platform

Assess Client Needs

  • Support customers in structuring client and account data
  • Work with customers to introduce global best practice
  • Wrangle, extract, transform, and load data from various customer operations
  • Solve difficult business challenges for a variety of customer types on a daily basis

Training

  • Customize the system to suit their client’s individual needs
  • Create a practical and problem- centered approach
  • Demonstrate and train


Qualifications and experience

  • At least five years of work experience in one, or preferably both of:
    • Non-technical software implementation
    • Microfinance, financial inclusion, or a bank-like financial institution
  • Detailed technical knowledge of at least one area of financial institutions’ operations
  • Demonstrated experience in translating customer business requirements into workable business solutions
  • Experience with hands-on training and implementation
  • Experience in managing complex projects and processes
  • Excellent knowledge of MS Excel
  • Proven track record of working in a high-growth environment
  • Accounting knowledge is a plus


Competencies

  • You must be open minded and display strong intercultural sensitivity
  • Ability to work well under pressure and prioritise assignments
  • Run multiple work streams in parallel
  • Proven customer relationship expertise and consulting skills to work with customers
  • Excellent communication skills, both verbal and written
  • Patience and empathy to bring our customers to the next level


About Oradian

Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we provide a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.


Oradian’s toolset - and why it’s disruptive

We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.

With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:

  • Efficiency with automatic, simplified administration
  • Informed decision-making with real-time data and reporting
  • Growth to reach more clients without incremental costs

By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.


Oradian’s global community

Our global community of financial institutions is made up of over 70 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from ten countries: Brunei, Ghana, Guinea, Kenya, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe.

Together, our customers provide access to digital financial services for over 2.5 million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.

Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria, Accra, Ghana and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 130 team members from more than 30 countries.


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