Implementation Specialist

Makati City, Philippines

We are looking for an Implementation Specialist to join our growing Professional Services team. You will work alongside Implementation Specialists, reporting to the Professional Services Team Lead and Project Manager in charge of the project. Your main tasks will include performing detailed requirements analyses, documenting processes and liaising with the Implementation team within an Agile environment.

You will be well versed in documenting requirements, you’ll be technical and business savvy, collaborative, and truly excited about the Oradian cloud-based offerings. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the eleven countries we currently work in while entering new markets.

Applicants must have a solid understanding of SaaS businesses and microfinance. The successful candidate will be based in Manila and will travel 50% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.


Business Analysis

  • Analysis and documentation of customer's business requirements (business processes, products, and other services terms, data migration)
  • Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
  • Identify the key problems and pain points of the customer
  • Recommend the most optimum solution so that the customer's organisation achieves its objectives
  • Analysis to include data migration impact assessments


  • Work with the team during the test phase to ensure that the solution is accurate and free of bugs and issues
  • Support customers during the implementation process
  • Conduct user and management training on our core banking platform
  • Work with customers to introduce global best practice

Qualifications and experience

  • 5 years of experience in business analysis
  • Fundamental analytical and conceptual thinking skills and excellent accounting skills
  • Experience in banking is a must
  • An exceptional track record of working alongside product and technical teams to prioritize and execute on plans
  • Excellent written and verbal technical and personal communication skills in English
  • Experience with SaaS products is a plus
  • Experience in fin-tech or financial inclusion is a plus

About Oradian

Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we provide a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.

Oradian’s toolset - and why it’s disruptive

We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.

With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:   

  • The efficiency with automatic, simplified administration
  • Informed decision-making with real-time data and reporting
  • Growth to reach more clients without incremental costs

By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.

Oradian’s global community

Our global community of financial institutions is made up of over 75 visionary customers – rural banks, MFBs, MFIs, Saccos, and Cooperative Societies – from 11 countries: Brunei, Ghana, Guinea, Kenya, Liberia, Malawi, Myanmar, Nigeria, the Philippines, Senegal, and Zimbabwe.

Together, our customers provide access to digital financial services for over 3 million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa, and Southeast Asia.

Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria, and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 130 team members from more than 30 countries.

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