Implementation Specialist

Makati City, Philippines


We’re looking for an Implementation Specialist to manage implementation of our cloud-based toolset, Instafin and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.

As Oradian is poised to grow its customer base exponentially every year, the Implementation Specialist will need the experience and enthusiasm necessary to confront the channellings in a highly dynamic and growing team. Additionally, this position will assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs.

The Implementation Specialist will be based in Manila and will travel 50-75% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.

Responsibilities

Initiate Implementations

  • Plan implementations with customers and the Implementation Team
  • Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
  • Conduct user and management training on our core banking platform

Assess Client Needs

  • Support customers in structuring client and account data
  • Work with customers to introduce global best practice
  • Wrangle, extract, transform, and load data from various customer operations
  • Solve difficult business challenges for a variety of customer types on a daily basis

Training

  • Customize the system to suit their client’s individual needs
  • Create a practical and problem- centered approach
  • Demonstrate and train


Qualifications and experience

  • At least five years of work experience in one, or preferably both of:
    • Non-technical software implementation
    • Microfinance, financial inclusion, or a bank-like financial institution
  • Detailed technical knowledge of at least one area of financial institutions’ operations
  • Demonstrated experience in translating customer business requirements into workable business solutions
  • Experience with hands-on training and implementation
  • Experience in managing complex projects and processes
  • Excellent knowledge of MS Excel
  • Proven track record of working in a high-growth environment
  • Accounting knowledge is a plus


Competencies

  • You must be open minded and display strong intercultural sensitivity
  • Ability to work well under pressure and prioritise assignments
  • Run multiple work streams in parallel
  • Proven customer relationship expertise and consulting skills to work with customers
  • Excellent communication skills, both verbal and written
  • Patience and empathy to bring our customers to the next level


About Oradian

Oradian – and why it’s disruptive

We currently partner with over 60 financial institutions in seven countries with a concentration in the Philippines and Nigeria. Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.
Oradian is headquartered in Zagreb (Croatia) with offices in Lagos (Nigeria) and Manila (Philippines).

Where we work
We are a quickly growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 100 team members from more than 20 countries.

Our team
Our toolset enables financial institutions to become more efficient, know and control their portfolios and serve more clients. We provide access to our toolset on a subscription basis, giving financial institutions access to leading technology. Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency.


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