Implementation Manager (Fintech)

Zagreb, Croatia


Oradian

More than half the adult population does not have access to financial services. At Oradian we are passionate about financial inclusion. We take a unique approach, focusing on enterprise solution designed for financial institutions who deliver financial services across SE Asia and Africa. The Financial Times ranked Oradian #112 in the FT1000 fastest growing companies in Europe and according to the recent report by #i5invest, Oradian is among the top 20 European startups with a realistic chance to reach the $1B+️ valuation within the next 24 months.

Oradian provides a cloud-based core banking platform that is used by over 10m people globally. Flexible and extendable, we support our 50+ institutional customers across 13 countries today and into the future. We help our customers scale in any environment, to think bigger and go further. Our mission is to boost financial inclusion by enabling financial institutions to grow and serve more clients. Our vision is a world where all financial institutions have the tools they need to serve their communities, provide access to financial services and reach more customers. With Oradian, as their trusted core banking provider, our customers have a tangible positive impact at scale on their communities.

We are looking for individuals who thrive on finding innovative solutions to the toughest challenges, love to get their hands dirty, and can teach us something new. Oradian is a fast-paced working environment in which everyone plays a role in communicating and contributing to our goal of economic empowerment and access to financial services. We love what we do. A positive attitude and passion for our mission are essentials for our team!


The Position

As an Implementation Manager you are responsible for managing our customers’ implementation of the Oradian cloud-based core banking system, ensuring the timely delivery of robust projects that meet our customers’ expectations. You will thrive on solving complex business challenges and have gained experience in managing projects in banking, B2B fintech or financial sector consulting.

You will be joining a global team of highly experienced implementation managers and will have ample opportunities to apply and further develop analytical, as well as client- and project-management skills. This role is remote and can be based anywhere in Europe, with travel around 25% of the time.

Responsibilities

  • Plan projects, assess and manage risks, manage stakeholders and lead projects from end to end.
  • Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
  • Conduct user and management training on our core banking platform
  • Support customers in structuring client and account data
  • Work with customers to introduce global best practice
  • Wrangle, extract, transform, and load data from various customer operations
  • Customize the system to suit their client’s individual needs
  • Create a practical and problem-centered approach


Requirements

  • At least five years of work experience in one, or preferably both of:
  • Non-technical software implementation
  • Banking, financial sector consulting, microfinance or financial inclusion
  • Detailed technical knowledge of at least one area of financial institutions’ operations
  • Demonstrated experience in translating customer business requirements into workable business solutions
  • Experience with hands-on training and implementation
  • Experience in managing complex projects and processes
  • Excellent knowledge of MS Excel
  • Proven track record of working in a high-growth environment
  • Accounting knowledge is a plus
  • You must be open minded and display strong intercultural sensitivity
  • Ability to work well under pressure and prioritize assignments
  • Run multiple work streams in parallel
  • Proven customer relationship expertise and consulting skills to work with customers
  • Excellent communication skills, both verbal and written
  • Patience and empathy to bring our customers to the next level


Location & Time Zone: Europe, Remote

Please note that if you are based outside locations where Oradian owns a Legal Entity we will consider hiring via an EOR.


What We Can Offer

  • friendly working environment – everybody is ready to help and share, big egos or arrogant individuals are not allowed here
  • speaking of colleagues, we have a couple of very skilled fellows here (calling them veterans wouldn't be appropriate since they are still in the 30s :)). They are a great source of knowledge and at the same time practical solution solvers everybody can and should learn from
  • you will become a member of a team, enhancing your project and time management skills, you will polish your spoken and written communication in English, and last but not the least – you will witness and contribute to a successful globally-applied SaaS business model
  • we are truly open and cosmopolitan organisation – you will get to know people from all around the world


Oradian thrives to keep and promote an inclusive and diverse environment. So we can properly review your application please do check if: your information entered is in English and your email is correctly added. We aim to get back to all Candidates as soon as possible. Thank you!

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