Implementation Consultant

Makati City, Philippines


We’re looking for an Implementation Consultant to lead implementation of our cloud-based toolset and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.

As Oradian is poised to grow its customer base exponentially every year, the Implementation Consultant will need the experience and enthusiasm necessary to expand the Implementation Team. We need a leader who can play an active role in recruitment and raising awareness of Oradian.

The Implementation Consultant will be based in Manila and will travel regularly throughout the Philippines and Southeast Asia to lead hands-on implementation with our customers. 

Responsibilities
Leadership

  • Lead implementations of our cloud-based toolset
  • Take responsibility for on-time delivery of all implementations  
  • Design best practice approach for all implementations
  • Ensure smooth transition between the Sales and Implementation Teams
  • Communicate regularly with senior management
  • Recruit, on-board and train an expanding Implementation Team

Customer support

  • Plan implementations with customers and the Implementation Team
  • Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
  • Support customers in structuring client and account data
  • Conduct user and management training on our core banking platform
  • Work with customers to introduce global best practice 

Qualifications and experience

  • At least five years of work experience in one, or preferably both of:  
    • Non-technical software implementation 
    • Microfinance, financial inclusion, or a bank-like financial institution 
  • Detailed technical knowledge of at least one area of financial institutions’ operations 
  • Experience with hands-on training and implementation 
  • Experience in managing complex projects and processes 
  • Excellent knowledge of MS Excel 
  • Proven track record of working in a high-growth environment 
  • Accounting knowledge is a plus  

Competencies

  • Ability to work well under pressure and prioritise assignments
  • Run multiple work streams in parallel
  • Great customer service attitude
  • Excellent communication skills, both verbal and written
  • Willingness to travel to remote places to engage with customers
  • Patience and empathy to bring our customers to the next level   


About Oradian


Oradian – and why it’s disruptive

Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency.
Our toolset enables financial institutions to become more efficient, know and control their portfolios and serve more clients. We provide access to our toolset on a subscription basis, giving financial institutions access to leading technology.

Our team
We are a quickly growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 70 team members from more than 12 countries.

Where we work
Oradian is headquartered in Zagreb (Croatia) with offices in Lagos (Nigeria) and Manila (Philippines). 
We currently partner with over 50 financial institutions in seven countries with a concentration in the Philippines and Nigeria. Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.  


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