London, UK; Berlin, Germany; Zagreb, Croatia
We are looking for a Head of Customer Success who will be responsible for the global strategy, execution and development of the post-sales customer journey for our enterprise and mid-market customers. This newly created role will lead account management, support, training and best-practice teams and is partnering cross-functional with our customer acquisition, communications and product teams.
Successful candidates will need to have a deep understanding on how SaaS solutions are delivered at scale to enterprise customers under harsh conditions in remote areas of developing countries. You will be responsible to ensure happiness of our customers while deepening their usage of our products, support them in exploring new business opportunities through our or 3rd party services and built solid, long-lasting partnership through thought leadership within the financial inclusion industry.
Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Asia. We are poised to scale operations in the eight countries we currently work in while entering new markets.
Define and optimize customer journey
Qualifications and experience
Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we provide a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.
Oradian’s toolset - and why it’s disruptive
We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.
With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:
By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.
Oradian’s global community
Our global community of financial institutions is made up of over 70 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from ten countries: Brunei, Ghana, Guinea, Kenya, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe.
Together, our customers provide access to digital financial services for over 2.5 million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.
Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria, Accra, Ghana and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 130 team members from more than 30 countries.