London, UK; Berlin, Germany; Zagreb, Croatia
We are looking for a Head of Customer Success who will be responsible for the global strategy, execution and development of the post-sales customer journey for our enterprise and mid-market customers. This newly created role will lead account management, support, training and best-practice teams and is partnering cross-functional with our customer acquisition, communications and product teams.
Successful candidates will need to have a deep understanding on how SaaS solutions are delivered at scale to enterprise customers under harsh conditions in remote areas of developing countries. You will be responsible to ensure happiness of our customers while deepening their usage of our products, support them in exploring new business opportunities through our or 3rd party services and built solid, long-lasting partnership through thought leadership within the financial inclusion industry.
Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Asia. We are poised to scale operations in the eight countries we currently work in while entering new markets.
Define and optimize customer journey
Qualifications and experience
Oradian – and why it’s disruptive
Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency.
Our toolset enables financial institutions to become more efficient, know and control their portfolios and serve more clients. We provide access to our toolset on a subscription basis, giving financial institutions access to leading technology.
We are a quickly growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 70 team members from more than 12 countries.
Where we work
Oradian is headquartered in Zagreb (Croatia) with offices in Lagos (Nigeria) and Manila (Philippines).
We currently partner with 50 financial institutions in seven countries with a concentration in the Philippines and Nigeria. Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.