Head of Customer Acquisition

Zagreb, Croatia


We are looking for a high performing Head of Customer Acquisition to lead global and in-market sales teams. The successful applicant will be responsible for entering new markets while growing revenue in our current markets. Working closely with the CEO, the successful applicant will take over the role of managing in-market teams and developing revenue and growth strategies.

Oradian provides cloud-based tools for financial inclusion to financial institutions in frontier markets. We currently serve 50 financial institutions in seven countries with a concentration in the Philippines and Nigeria.  Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.  

Applicants must have a solid understanding of B2B subscription models and proven success meeting aggressive sales goals. Applicants must be willing to travel frequently and for extended periods of time.

Responsibilities
Leadership and strategy

  • Advise the Board and the CEO on all acquisition matters
  • Report on sales and revenue to the Board
  • Develop strategy in collaboration with leadership on partnerships, sales     and revenue and new markets
  • Set and deliver on KPIs
  • Communicate goals, expectation and key values across teams 
  • Reflect key cultural values of Oradian

Partnerships

  • Identify partnership opportunities
  • Define partnership process
  • Manage partner relationships

Sales and revenue

  • Hire, manage and measure performance of in-market team
  • Oversee marketing and sales campaigns
  • Define and manage the marketing and sales funnel
  • Develop teams to meet short-term and long-term revenue goals
  • Provide accurate sales reports
  • Define Acquisition to Customer Excellence transition
  • Execute and refine sales processes and tactics
  • Manage budgets

Go-to-market strategy

  • Manage the team that will create the insight required to choose new territories
  • Work with leadership in market selection
  • Deliver and execute a go-to-market strategy for selected markets


Qualifications and experience

  • Minimum of 10-15 years of experience in at least one (preferably both) of:
    • Enterprise Software-as-a-Service (SaaS)
    • Microfinance or other financial inclusion fields
  • Experience working in emerging markets
  • Proven expertise in strategy development and execution
  • Proven experience managing and developing global sales teams
  • Track record of exceeding targets and achieving 2X-5X annual growth
  • Experience working in different countries and cultures


Competencies

  • Strategic thinking and strong leadership presence
  • Excellent communication skills – both verbal and written
  • Excellent management and organisational skills
  • Outstanding negotiation skills
  • Fluent in English; additional languages are a plus
  • Working successfully in diverse cultures


About Oradian

Oradian – and why it’s disruptive
Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency.
Our toolset enables financial institutions to become more efficient, know and control their portfolios and serve more clients. We provide access to our toolset on a subscription basis, giving financial institutions access to leading technology.

Our team
We are a quickly growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 70 team members from more than 12 countries.

Where we work
Oradian is headquartered in Zagreb (Croatia) with offices in Lagos (Nigeria) and Manila (Philippines).
We currently partner with over 50 financial institutions in seven countries with a concentration in the Philippines and Nigeria. Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.


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