Customer Training Specialist

Makati City, Philippines


Oradian provides a unique enterprise solution to financial institutions across South East Asia and Africa. Within the Philippines, we are the fast-growing enterprise solution for financial institutions and already reaching 10% of the adult population.

We are looking for an organized and experienced Customer Training Specialist to join our team in Manila. Customer training specialist will be part of the team that is responsible for evaluating customer needs and current practices. You will be responsible to create and deliver a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.

The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve the customer's training and performance.

Responsibilities

  • Identifying training needs by evaluating strengths and weaknesses
  • Work closely with other Training and CS team members
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Communicate training needs and online resources
  • Test and review created materials
  • Maintain a database of all training materials
  • Conduct training through new materials
  • Coordinate and monitor enrollment, schedules, costs, and equipment for the training


Requirements and Qualifications

    • Minimum of 2 years experience working as a trainer, corporate training specialist or related position in one of the following:
      • Banking software
      • Enterprise software
      • Software as a service software
    • Experience in banking, fin-tech or financial inclusion is a plus
    • Proven ability to master the full training cycle
    • Degree in education, business, human resources, IT or relevant field
    • An additional certification from talent and training associations is a plus
    • Strong project management skills with the ability to supervise multiple projects
    • Proficient computer skills, Microsoft Office Suite, and instructional software
    • Experience with technologies and best practices for instructional manuals and teaching platforms
    • Good interpersonal skills and communication with all levels of management
    • Ability to present complex information to a variety of audiences

      We offer

      • Regular training and opportunity to grow with the company’s fast expansion
      • Competitive remuneration package
      • Challenging tasks with lots of responsibility and freedom to excel
      • The contribution to the sustainable development goals
      • Fast learning environment within a team of the passionate, talented and international team
      • The opportunity to drive transformation in one of the fastest-growing industries


      About Oradian
      Oradian is a fin-tech company serving financial institutions in emerging markets. Oradian offers a core banking platform which is delivered as Software as a Service, allowing financial institutions to easily digitise their products and operations in order to scale efficiently. Our global community is made up of over 80 financial institutions in 12 countries serving several million end-clients.

        Oradian is a dedicated team of experts and practitioners, from a unique combination of industries: fin-tech, banking, financial inclusion, and technology, who have joined together to deliver best practice and technology solutions to support financial inclusion.


        We thank all those who submit applications for this role. Please note that only those candidates who meet the required experience and qualifications will be contacted directly. All of our applicants will be provided with equal opportunities regardless of their age, sex, race, disability, sexual orientation, culture or any other non-work related personal characteristic. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.


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