We are looking for a Customer Support Specialist who will manage the software toolset concerns of Oradian's customers and adopting a customer first mentality, and demonstrating an aptitude for continuous improvement and learning. As a specialist, the role requires constant and effective communication with customers and deep understanding of their concerns related to the use of Oradian services.
If you want to help our customers get the most out of Oradian’s platform and it is your passion to relate to people on a daily basis, then you're the right person for this role.
The successful applicant will be essential player in scaling our global support efforts and provide best-in-class service to a rapidly expanding number of customers.
As Oradian is poised to grow its customer base exponentially every year globally, the Customer Success Specialist will need the experience and enthusiasm necessary to expand the Customer Support Team.
Qualifications and experience
Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we provide a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.
Oradian’s toolset - and why it’s disruptive
We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.
With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:
By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.
Oradian’s global community
Our global community of financial institutions is made up of over 75 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from 11 countries: Brunei, Ghana, Guinea, Kenya, Liberia, Malawi, Myanmar, Nigeria, the Philippines, Senegal and Zimbabwe.
Together, our customers provide access to digital financial services for over 3 million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.
Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 130 team members from more than 30 countries.
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