We are looking for a Customer Success Manager to build our customer experience journey for the global market. The successful applicant will be responsible for setting up processes for our customer support, customer success and overall customer experience journey from on-boarding to renewal.
Our global community of customers is made up of financial institutions (microfinance institutions, cooperatives, Saccos, microfinance banks, thrift banks and rural banks) in Africa and Southeast Asia.
The Customer Success Manager will work with customers in-market and remotely from the headquarters in Zagreb. Applicants must have solid project management skills and proven experience in direct B2B customer service - ideally with customers in developing countries.
Qualifications and experience
Oradian – and why it’s disruptive
Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency.
Our toolset enables financial institutions to become more efficient, know and control their portfolios and serve more clients. We provide access to our toolset on a subscription basis, giving financial institutions access to leading technology.
We are a quickly growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 70 team members from more than 12 countries.
Where we work
Oradian is headquartered in Zagreb (Croatia) with offices in Lagos (Nigeria) and Manila (Philippines).
We currently partner with 50 financial institutions in seven countries with a concentration in the Philippines and Nigeria. Collectively, our partners provide access to financial services for over one million end-clients. We are now poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.