Account Manager (m/f)

Zagreb, Croatia


This job is not available any more.

Location: Zagreb, Croatia

We are looking for an Account manager to manage a certain number of client accounts and contact long-standing clients to offer them additional features or products. The successful applicant will be responsible to build relationships with clients by managing their accounts and guiding them through the post-sale customer journey.  

Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asian. We are poised to scale operations in the six countries we currently work in while entering new markets.

Applicants must have a solid understanding of SaaS businesses. Applicants must have experience working hands-on in multi-currency, multi-jurisdiction operations and effectively work with team members in other offices. Succesful candidate will be required to travel 25-35% of the time to African markets where we operate.

Responsibilities

  • Managing customer satisfaction, engagement, billing, and contract renewals
  • Demonstrating new features, campaigns or products to clients, emphasizing how they can help the company reach its productivity or goals
  • Close collaboration and partnership with the Product Management and Customer Success teams with regular communications and feedback
  • Serving as a liaison between a client and an organization's operational/internal teams
  • Suggest potential technical solutions and areas of improvement to improve client's success with Instafin
  • Become a trusted partner with the sales organization and help them identify opportunities with their customer base


Qualifications and experience

  • Minimum of three years of experience in one or ideally both:

o    Account management
o    Financial sector SaaS services

  • Work experience with customers and teams in developing countries
  • Experience with Managed services and/or Software as a Service (SaaS) products and associated business and pricing models
  • Experience working in a high-growth environment and process/change management


Competencies

  • Ability to work well under pressure and prioritise assignments 
  • Strong written and verbal communication skills in English
  • Ability to express complex topics clearly
  • Patience and empathy to bring our customers into best practice
  • Excellent analytical and presentation skills are required
  • Candidate must possess demonstrated decision making, problem solving, and negotiating skills



About Oradian

Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.

Oradian’s toolset - and why it’s disruptive

We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.

With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:

  • Efficiency with automatic, simplified administration
  • Informed decision-making with real-time data and reporting
  • Growth to reach more clients without incremental costs

By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.  

Oradian’s global community

Our global community of financial institutions is made up of over 65 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from nine countries: Brunei, Ghana, Guinea, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe.

Together, our customers provide access to digital financial services for over two million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.

Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 100 team members from more than 20 countries.